©2009 Dilyla’s Designs - Duplication Prohibited Templates, Animations, Motion Backgrounds, Shows, Masks, AniMasks, Graphics & Styles for Photodex’s Proshow Producer and Proshow Gold Is your site secure? Yes. Our site is a Comodo Positive SSL Securited Website. An SSL certificate ensures safe, easy, and convenient Internet shopping. Once you enter a secured area — by entering credit card information, email address, or other personal data, for example  — our site's SSL certificate enables the browser and server to build a secure, encrypted connection. What format are the video files? All are NTSC format. The video container varies ... AVI, MOV, WMV, etc. None of the video files (whether our motion backgrounds or those used as masks) are in PAL format. If you are in a country that specifically requires PAL, please read the description carefully to determine if there is video used in the effect. Additionally, all the larger video files are compressed with the Lagarith video codec, and because of this codec, will only work on Windows OS. Without the codec installed, you will not be able to view/use the video. If you need the latest Lagarith video codec, you may download it here. It is a free download. What is your return policy? Since all our products are digital downloads, there isn’t any way to (technically) “return” them... Because of the nature of our product line, there are no returns/refunds issued. Once the purchase is completed, the sale is final. Please read the description carefully and make sure the design will work with your specific program (i.e., Producer versus Gold, Version 3/4, NTSC versus PAL, etc) before completing your purchase. If in doubt, contact us with any questions you might have on compatibility issues before purchasing. Will your designs work with Gold? Only our static graphics and the motion backgrounds will work with Gold. As time permits, we are planning on creating designs (and/or re-doing existing designs) that will be Gold compatible. Will your designs work in older versions of Proshow Producer? Are they downward compatible? Some designs specifically indicate in the description that they work in Producer v4 only. Others were created during the 3.2 version and have been resaved/tested in v4. Unless otherwise indicated, the latest stable versions of v3 (3.2 and 3.5) should all be compatible. If you are interested in a specific design and want to know if it will work in your older version of Producer, email us before purchasing and will we be more than happy to test it in your version & let you know. Is the music included in the download? What about the photos/graphics? The music is for demonstrations purposes only and is not included. The photos are also for demonstration only. The description will indi- cate what, if any, graphics/special effects seen in the demos are included in the downloaded files. How do I use PayPal? Placing orders: Click the ‘Add to Cart’ button. You will be taken to the PayPal shopping cart.  You have the option to ‘Continue shopping’ or ‘Proceed to checkout’.  NOTE: When you click “Continue Shopping”, you might get a pop-up message saying ‘The webpage you are viewing is trying to close the window. Do you want to close this window?’. Choose ‘Yes’ to close the window and continue shopping. This has no impact on the status of your order in the PayPal shopping cart and is expected behaviour with Internet Explorer’s default security settings.   Paying for orders: Click the "View Cart" button at the bottom of any page in our web site, or the "Proceed to checkout" button from within PayPal, to pay for your order. PayPal provides secure payment processing. You do not need a PayPal account to pay for your order -- just enter your information and click “Continue”. If you wish, you can create a PayPal account or use your existing PayPal account. You have the option of paying via your bank account, VISA, MasterCard, Discover, or American Express. How do I get my download link(s)? Once the payment process is complete, you will be immediately re-directed to a page containing your download links. Alternately, if you don’t have time to download immediately after purchase, you will also receive an email containing the download links. Please download your purchase within 24 hours -- after that, the links are no longer active. The links will only work from the computer you placed the order from. The download links don’t work! Because of the download security settings we have implemented, there can be several reasons: (1) The links are valid for 24 hours only and expire after that time period. (2) You must download from the computer (internet IP connection) from which you originally placed the order. (3) You must sign in using the same email address that you provided when you completed the purchase through PayPal. If you experience any difficulties in downloading your purchase there is a “Contact Us” link on both the direct download page (appears after you click the link that displays the list of download links) and the email you will receive. These two links will contact our digital download service directly. If the issue is not resolved, please don’t hesitate to contact us directly using the “Email Us” link at the top of all our pages & we will see that the matter is resolved. Your satisfaction is our top priority! I get a message “Some of the data couldn’t be interpreted...”  or “This show was created in a newer version ...” Everything on this site has been designed and/or re-saved in Producer v4. If you are using an older version of Producer (i.e., the last stable release of 3.2 and/or 3.5), and as long as the design is not specifically for Producer v4, just click OK/Ignore the warning message and the design should open. Once open, immediately resave it in your version of Producer. If you question a certain design working with an older version of Producer, email us & we’ll check its compatibility for you before you purchase and let you know!